Privacy Policy
Last updated: 19 August 2026
Sweepp (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights in relation to your personal data.
Sweepp is operated by Sweepp Ltd, registered in Scotland, with its registered office at 33 Bernard Street, Leith, Edinburgh, EH66SH.
1. Information we collect
We may collect personal information when you contact us, request a quote, make a booking, use our website or otherwise interact with Sweepp.
This may include:
Your name
Email address
Telephone number
Home or service address
Details of the cleaning or other services you require
Booking dates and preferences
Information you provide about your home or access arrangements
Payment and transaction information
Communications you have with us, including messages sent through WhatsApp
Any other information you choose to provide to us
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information and information about how you use our website.
2. How we use your information
We use your personal information to:
Respond to enquiries and provide quotes
Arrange and manage bookings
Provide our cleaning and home-help services
Communicate with you about your booking or account
Process payments
Manage cancellations, changes and rebookings
Improve our services and customer experience
Send you service-related communications
Respond to questions, complaints or requests
Maintain appropriate business and financial records
Comply with our legal and regulatory obligations
Prevent fraud, misuse or other unlawful activity
Where we send marketing communications, we will only do so where we have a lawful basis to do so and, where required, your consent.
3. Our legal basis for using your information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
It is necessary to provide a service you have requested or to take steps before entering into a contract with you
We have a legitimate interest in operating and improving our business
We are required to do so by law
You have given us your consent
Where we rely on consent, you can withdraw that consent at any time.
4. Sharing your information
We may share your information with trusted third parties where necessary to operate Sweepp and provide our services.
This may include:
Cleaning and service staff who need your information to fulfil a booking
Payment providers
Booking and scheduling software
Customer communication platforms, including WhatsApp
Website, hosting and IT service providers
Accounting and financial service providers
Professional advisers, where necessary
Government bodies, regulators or law enforcement agencies where we are legally required to do so
We only share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information.
5. WhatsApp communications
We may use WhatsApp to communicate with you about enquiries, bookings, scheduling and our services.
Where you choose to communicate with us through WhatsApp, your communications will also be subject to WhatsApp's own privacy policies and terms.
We will use information received through WhatsApp only for legitimate business purposes connected with providing and managing our services.
6. Payments
Where you make a payment to Sweepp, your payment may be processed by a third-party payment provider.
We do not normally have access to or store your full payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security practices.
7. How long we keep your information
We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer where we are required to do so by law, for example for accounting, tax or legal purposes.
When information is no longer required, we will securely delete it or anonymise it.
8. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Cookies
Our website may use cookies and similar technologies to ensure the website functions correctly and to understand how visitors use it.
Some cookies may be provided by third-party services used on our website.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
10. Your rights
Under UK data protection law, you have a number of rights in relation to your personal information.
Depending on the circumstances, these include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain uses of your information
Ask for your information to be transferred to another organisation in certain circumstances
Withdraw consent where we rely on consent to process your information
To exercise any of these rights, please contact us using the details below.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.
11. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend checking their privacy policies before providing them with your personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.
The latest version will always be published on our website with the date it was last updated.
13. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, or if you wish to exercise your data protection rights, please contact us:
Sweepp
Sweepp Ltd
33/3 Bernard Street, Leith, Edinburgh, EH6 6SH
Email: hello@sweepp.co.uk
Phone: 07417355171